FAQ
FREQUENTLY ASKED QUESTIONS
Who can rent from Woodbridge Costume Collection?
We rent to individuals, businesses, TV, film, commercial, school, event and theatre productions
Do I need an appointment?
No appointment is needed to visit the studio. However, if you wish to try on costumes or are coming in as a group, you will require an appointment.
Phone Calls
If you are caling during business hours, our representatives are in but may be serving other customers and unable to take your call. For a quicker response, we encourage you to email or chat live with us online (ie. our website, Instagram or Google Messenger). Or check out our FAQ's or Rental Terms and Conditions at the bottom of our homepage for frequently asked questions about our costume rentals and rental process.
Can I cancel my costume rental?
Yes you may cancel up to 48 hours before the rental pickup date however, only a 75% refund is permitted (25% non-refundable fee applied to the rental fee). If cancelling 48 hours or less from pickup date, no refund is permitted. No exchanges or refunds permitted during the period Oct 1 to Nov 2.
Do I get a price break if I rent for only one day?
No. Many costumes need to be altered, and all costumes need to be dry-cleaned after use, which the rental fee covers. The price for a one-day rental is the same as for a four day or one-week rental.
If there is a discount offered online or on a social media platform, can I get that discount in studio?
No, any online discounts being offered online or on our social media platforms are exclusive for the online gateway.
Can I rent for longer than one week?
Yes you may. Please see our rental terms and conditions to view rates for longer rental periods.
If I don’t use the costume, can I bring it back for a refund?
No, we do not offer refunds on costumes.
Why do I have to supply a security deposit. Is there an alternative?
We require a security deposit as collateral for the return of the Rental. This can be paid in cash or via a pre-authorization on your credit card. Please plan ahead accordingly as it is required on date of pickup.
Am I allowed to take pictures in your rental store?
We do not encourage photography in our studio. All of our inventory is pictured on the website.
Do you rent shoes?
Yes
Do you sell your rental stock?
No we do not sell our rentals. However, some of the designs can be replicated for the client.
Will you make me a custom costume?
Yes. If you are interested in having something made, please speak with our rental staff.
Are all your pictures on the website?
We continue to update our website with current costumes but some of the most recent may not be on there.
Do you rent for children?
No our costume rentals are for adults only.
I have costumes to sell. Would you be interested in buying them?
If the costumes are of high quality and you think we would be interested, please email us.
Can I pay for my rental order over the phone?
No. Orders must be booked online or in studio.
Can you deliver the costume rental to me?
We can only provide delivery if the address is local. Delivery fee will apply.
Do you rent to US/international or out of province customers?
No . Our rentals are for local area only.
Can I have a courier (ie. Uber, Lift) pickup and drop off my costume? Yes this can be arranged provided we are advised of the exact pickup and drop off time.
What happens if I can’t return the costume during store hours? Do you have a drop-box?
Due to the delicate nature and large size of many of our costumes (e.g. mascots), we do not offer a drop box service. It does not have to be the Renter returning the costume. You may send it with a friend, family member or courier or other delivery service