FREQUENTLY ASKED QUESTIONS
Do I need to make an appointment to try on costumes?
No an appointment is not needed so long as it is during business hours. Appointments are available if outside of regular business hours.
Do I get a price break if I rent for only one day?
No. Many costumes need to be altered, and all costumes need to be dry-cleaned after use, which the rental fee covers. The price for a one-day rental is the same as for a four day or one-week rental.
Can I rent for longer than one week?
Yes you may. 15% per day is applied for up to a two-week period.
If I don’t use the costume, can I bring it back for a refund?
No, we do not offer refunds on costumes.
I don’t have a credit card. Can I rent without one?
No. A credit card is required to rent a costume. Both the card and cardholder must be present when renting. Please plan ahead accordingly.
Am I allowed to take pictures in your rental store?
Do you rent wigs or shoes?
Yes we do
Do you sell your rental stock?
No we do not sell our rentals. However, some of the designs can be replicated and custom made for the client.
Will you make me a custom costume?
Yes. If you are interested in having something made, please speak with our rental staff.
Do you have licensed characters?
No but we do have a stock of generic mascots .
Are all your pictures on the website?
No not all of them are on there as we continue to update our website with current costumes.
Do you rent for children?
No do not rent for kids.
I have costumes to sell. Would you be interested in buying them?
If the costumes are of high quality and you think we would be interested, please email pictures to firstname.lastname@example.org
Can I pay for my order over the phone?
Yes you can, provided that we also receive a manual imprint of the front and back of the card. The email must have the card number, expiry date and verification code clearly visible, and be signed by the cardholder.
Will you ship the costume to me?
We’re happy to delivery if it’s a local address in the GTA. We can offer one way or round trip delivery.
Do you rent to US/international customers?
No sorry we do not.
What happens if I can’t return the costume during store hours? Do you have a drop-box?
Due to the delicate nature and large size of many of our costumes (e.g. mascots), at the moment, we do not offer a drop box service. It does not have to be the renter returning the costume. You may send it with a friend, family member or courier. Many taxi companies or uber offers a delivery service for a small charge as well.