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Rental Terms

RENTAL TERMS

ALL customers must be at least 18 years of age and shall sign a Costume Rental Agreement agreeing that:

1. The Costume Rental Agreement is FINAL upon completion and cannot be cancelled in anyway. The customer is not entitled to any refund of the Rental total nor any refund if the Rental is not picked-up;
2. The customer will pay for the Rental in full and provide a credit card for security on or before pickup or delivery;
3. Any deposits paid to reserve the Rental are non-refundable and non-transferrable;
4. The Rental is returned in their original packaging (ie. garment bags and hangers) or a $10 fee will apply;
5. Failure to return the Rental on time will result in late fees;
6. The customer will pay the replacement cost for failure to return the Rental or if irreparable damage(s) is incurred to the Rental;
7. We will do the washing of the Rental BUT if the Rental requires extra cleaning or replacement pieces/accessories, the customer will pay extra costs;
8. Any delivery or return charges are the responsibility of the customer; and
9. The customer will not sew or alter the Rental.

RENTAL PERIOD

Rentals are for a 4 day period. A cost of 15% per day will be charged on extended Rentals. If the rental is for two weeks or longer, a 50% per week extra charge will be allocated to the Rental fee. Special rates are available for customers that need a numerous amount of costumes over an extended period of time. These rates depend on the types of costumes and the amount of time they are needed. We will happily provide you with a quote on your specific requirements. You can reach our rental department at (905) 850-9193 or at woodbridgeparty@sympatico.ca

HALLOWEEN POLICY

You can pick up your Rental a week before Halloween and keep it until after Halloween. There are a few exceptions – Mascots and licensed Superheroes and Villains which are available for the standard 4 day rental. Payment in full is due at the time of booking. Halloween Rentals cannot be reserved without payment. There are no refunds.

CLEANING OF COSTUMES
All costumes are dry-cleaned after each use and these costs are included in the rental fee.

SECURITY DEPOSIT
A valid credit card is required as a security deposit on all Rentals. There are no exceptions. If you are unable to come in to the store and present your credit card in person, we require an emailed scan of the front and back of your card. The email address is woodbridgeparty@sympatico.ca. Any loss or damage to the Rental will be assessed and a repair or replacement fee will be charged.

LATE FEES
A non-negotiable late fee of 15% of the cost per Rental, per day is applied to all Rentals returned after the date specified on the Rental agreement.

MEASUREMENTS
For phone or email orders we require specific measurements to ensure a proper fit:

Height
Chest/bust
Waist
Waist to floor (females only)
Inseam
Neck/shirt size
Hat size
Hips (females only)